Refund Policy

Refunds and billing help

Effective date: September 21, 2026

If a charge looks wrong or content is unavailable, contact Chapter Cay at hello@chaptercay.com with the account email and order number. Never send a password or full payment credentials.

Approved voluntary policy

• Request a refund within 14 calendar days of a membership, Volume, or Series charge.
• Duplicate or incorrect charges and Chapter Cay-caused failure to provide paid access are refundable regardless of the voluntary window, subject to applicable law and the evidence available.
• A refunded membership charge ends access associated with that refunded period. Refunded Volume or Series access is removed, without disturbing a separate unrefunded ownership right.
• Approved refunds return to the original payment method where possible.
• Chapter Cay aims to acknowledge a request within two business days and submit an approved refund promptly. PayPal or the customer’s bank may take roughly 5–10 business days to post it after submission.
• Mandatory rights under the laws of The Bahamas override any less favorable policy term.

This policy applies to the approved Bahamas-only launch. International sales must remain disabled until a new legal and tax review approves the applicable regional terms and checkout requirements.